Service
Our team members possess a comprehensive knowledge of machine components and functions, allowing us to provide exceptional response times, reliable service and elite troubleshooting capabilities.
Ongoing Technical Support: Whether the support you need is preventative, corrective, reactive or proactive, our team is ready to respond to your machine needs.
Scheduled Maintenance: Let us work around your schedule. Schedule your proactive/responsive maintenance during your off-hours or scheduled down time.
Preventative Maintenance: The Preventative Maintenance Program is designed to provide quarterly diagnostic, maintenance and service inspections to ensure that your machine performs at the highest levels. Our trained technicians complete designated and outlined services over a 1-3 day period.
Remote Troubleshooting: Night or day, we are one phone call away. Our top-tier technicians are available to offer remote troubleshooting support to assess and solve any complications, with a complimentary first hour of support.
Parts
We currently hold over 7,000 units of inventory in our parts warehouse including, but not limited to: servos, drives, motors, cylinders, sensors, relays, valves, belts, wear items and more.
In-stock parts are able to be dispatched within two hours of the request during operating hours and weekends, and we offer same day delivery options when you need them most. We also partner with manufacturers and distributors around the country to meet our customers emergency needs and requests
Contact:
Parts – parts@boxmachine.com
Service – service@boxmachine.com
